Refund and Cancellation Policy
Last updated: 17.04.2026
This Refund and Cancellation Policy explains how refunds, cancellations, postponements, ticket transfers, and event changes are handled for Zegfest events.
1. General Principle
A ticket grants access to a specific event. By purchasing a ticket, you confirm that you reviewed the event name, date, venue, country, ticket category, price, and refund conditions before payment.
Event tickets are generally non-refundable for personal reasons, unless the specific event page states otherwise or a refund is required by applicable law.
2. Cancellation by the Customer
If you cannot attend the event for personal reasons, including travel issues, illness, schedule changes, visa problems, missed transport, or other personal circumstances, the ticket is generally not refundable.
Depending on the event, Zegfest may allow one or more of the following:ticket transfer to another person;ticket exchange for another date;partial refund;credit for a future event;upgrade or downgrade, if available.
These options must be confirmed on the specific event page or by Zegfest support.
3. Recommended Refund Model
Unless event-specific terms say otherwise, Zegfest may use the following commercial refund model:more than 30 days before the event: refund may be available, minus permitted administrative or payment processing costs;14 to 30 days before the event: partial refund or future event credit may be available;less than 14 days before the event: no refund;on the event day: no refund;unused ticket / no-show: no refund.
Important: this model should be checked for each event country. Local consumer laws may override this policy.
4. Event Cancelled by Zegfest
If an event is fully cancelled by Zegfest or the organizer, customers will be offered a refund in accordance with applicable law and event-specific terms.
Where required by law, the refund may include mandatory service fees or platform fees.
Zegfest will inform customers about:the cancellation;the refund process;the expected refund timeline;whether any alternative option is available;any steps the customer must take.
5. Event Postponed by Zegfest
If an event is postponed to a new date, the purchased ticket will usually remain valid for the new date.
If the customer cannot attend the new date, Zegfest may offer one or more of the following, depending on applicable law and event-specific terms:refund;ticket transfer;credit for a future event;exchange for another Zegfest event.
6. Venue, Program, Speaker, or Artist Changes
Changes to the schedule, program, speakers, artists, performers, partners, or venue layout do not automatically create a right to a refund.
However, if a change materially affects the nature of the event, Zegfest may offer a refund, credit, exchange, or other solution, depending on applicable law and the specific situation.
7. Service Fees and Payment Fees
Some bank, payment provider, or platform fees may be non-refundable if permitted by applicable law and clearly disclosed before purchase.
However, if the event is cancelled or postponed by the organizer, local law may require a fuller refund.
8. How to Request a Refund
To request a refund, contact us at:
info@zegfest.com
Please include:full name;email used for purchase;ticket number;event name;order/payment confirmation, if available;reason for the request.
Zegfest may request additional information to verify the purchase and prevent fraud.
9. Refund Timeline
Approved refunds are usually processed within 5 to 14 business days, depending on the payment provider, bank, card issuer, and country.
The time needed for the money to appear in your account may vary depending on your bank or payment provider.
10. Fraud, Chargebacks, and Invalid Tickets
Zegfest may refuse a refund or cancel a ticket if there is reasonable suspicion of:fraudulent purchase;stolen payment card;unauthorized payment;chargeback abuse;duplicate ticket;fake ticket;already-used ticket;violation of event rules;false refund information.
This Refund and Cancellation Policy explains how refunds, cancellations, postponements, ticket transfers, and event changes are handled for Zegfest events.
1. General Principle
A ticket grants access to a specific event. By purchasing a ticket, you confirm that you reviewed the event name, date, venue, country, ticket category, price, and refund conditions before payment.
Event tickets are generally non-refundable for personal reasons, unless the specific event page states otherwise or a refund is required by applicable law.
2. Cancellation by the Customer
If you cannot attend the event for personal reasons, including travel issues, illness, schedule changes, visa problems, missed transport, or other personal circumstances, the ticket is generally not refundable.
Depending on the event, Zegfest may allow one or more of the following:ticket transfer to another person;ticket exchange for another date;partial refund;credit for a future event;upgrade or downgrade, if available.
These options must be confirmed on the specific event page or by Zegfest support.
3. Recommended Refund Model
Unless event-specific terms say otherwise, Zegfest may use the following commercial refund model:more than 30 days before the event: refund may be available, minus permitted administrative or payment processing costs;14 to 30 days before the event: partial refund or future event credit may be available;less than 14 days before the event: no refund;on the event day: no refund;unused ticket / no-show: no refund.
Important: this model should be checked for each event country. Local consumer laws may override this policy.
4. Event Cancelled by Zegfest
If an event is fully cancelled by Zegfest or the organizer, customers will be offered a refund in accordance with applicable law and event-specific terms.
Where required by law, the refund may include mandatory service fees or platform fees.
Zegfest will inform customers about:the cancellation;the refund process;the expected refund timeline;whether any alternative option is available;any steps the customer must take.
5. Event Postponed by Zegfest
If an event is postponed to a new date, the purchased ticket will usually remain valid for the new date.
If the customer cannot attend the new date, Zegfest may offer one or more of the following, depending on applicable law and event-specific terms:refund;ticket transfer;credit for a future event;exchange for another Zegfest event.
6. Venue, Program, Speaker, or Artist Changes
Changes to the schedule, program, speakers, artists, performers, partners, or venue layout do not automatically create a right to a refund.
However, if a change materially affects the nature of the event, Zegfest may offer a refund, credit, exchange, or other solution, depending on applicable law and the specific situation.
7. Service Fees and Payment Fees
Some bank, payment provider, or platform fees may be non-refundable if permitted by applicable law and clearly disclosed before purchase.
However, if the event is cancelled or postponed by the organizer, local law may require a fuller refund.
8. How to Request a Refund
To request a refund, contact us at:
info@zegfest.com
Please include:full name;email used for purchase;ticket number;event name;order/payment confirmation, if available;reason for the request.
Zegfest may request additional information to verify the purchase and prevent fraud.
9. Refund Timeline
Approved refunds are usually processed within 5 to 14 business days, depending on the payment provider, bank, card issuer, and country.
The time needed for the money to appear in your account may vary depending on your bank or payment provider.
10. Fraud, Chargebacks, and Invalid Tickets
Zegfest may refuse a refund or cancel a ticket if there is reasonable suspicion of:fraudulent purchase;stolen payment card;unauthorized payment;chargeback abuse;duplicate ticket;fake ticket;already-used ticket;violation of event rules;false refund information.