Privacy Policy
Last updated: 17.04.2026
This Privacy Policy explains how Zegfest collects, uses, stores, shares, and protects personal data when you use Zegfest.com, purchase tickets, register for events, attend events, contact us, or subscribe to marketing communications.
Zegfest processes personal data in accordance with applicable data protection laws, including Georgian personal data protection rules where applicable, and GDPR-style transparency principles where relevant.
1. Who We Are
Data Controller / Company: ZEG Stories LLC
Company ID / Registration Number: 405378719
Registered Address: Kostava Str.67, Tbilisi
Email: info@zegfest.com
Website: Zegfest.com
2. Personal Data We Collect
We may collect the following personal data:first name and last name;email address;phone number;country and city;billing details;ticket number;order number;ticket type;payment status;event registration information;event attendance status;QR code or ticket scan status;refund request details;marketing consent status;customer support messages;IP address;browser and device information;website usage data;cookies and analytics data;photos and videos from events, where you appear in general event coverage.
3. How We Use Personal Data
We use personal data to:sell and deliver tickets;process payments;verify ticket validity;manage event entry;provide customer support;send event updates;process refunds and cancellations;prevent fraud and unauthorized access;comply with legal, accounting, and tax obligations;improve our website and services;analyze website and event performance;send marketing communications, where legally permitted;document and promote Zegfest events through photos, videos, and media content.
4. Legal Basis for Processing
Depending on the situation, we process personal data based on:performance of a contract, such as selling and delivering a ticket;consent, such as optional marketing subscription;legal obligation, such as accounting and tax requirements;legitimate interest, such as fraud prevention, event security, service improvement, and customer support.
5. Marketing Communications
We send marketing emails only where we have a lawful basis to do so, such as the user’s consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@zegfest.com.
6. Who We Share Data With
We may share personal data with:payment providers;ticketing platforms;email delivery services;website hosting providers;analytics providers;marketing platforms;event access control and security teams;customer support tools;accountants, auditors, legal advisors;public authorities, where legally required.
We do not sell personal data.
7. International Data Transfers
Because Zegfest may operate in multiple countries and use international technology providers, personal data may be processed or stored outside your country.
When required, Zegfest will take reasonable steps to protect personal data during international transfer.
8. Data Retention
We keep personal data only for as long as necessary for the purpose for which it was collected.
For example:ticket and transaction data may be kept after the event for legal, accounting, tax, fraud prevention, and dispute purposes;marketing data may be kept until consent is withdrawn or the user unsubscribes;customer support data may be kept for a reasonable period after the issue is resolved;analytics data may be kept according to the relevant platform settings;accounting records may be kept for the period required by law.
9. Your Rights
Depending on applicable law, you may have the right to:request information about how your data is processed;access your personal data;correct inaccurate data;request deletion of your data;restrict processing;object to processing;withdraw consent;unsubscribe from marketing;file a complaint with a relevant data protection authority.
To exercise your rights, contact us at:
info@zegfest.com
10. Cookies and Analytics
Zegfest.com may use cookies and similar technologies for:website functionality;analytics;performance measurement;marketing optimization;remembering preferences;improving user experience.
Where required, Zegfest will provide a cookie notice or cookie banner.
11. Data Security
Zegfest uses reasonable technical and organizational measures to protect personal data.
However, no internet transmission or electronic storage system is completely secure. Customers should also protect their own email accounts, devices, passwords, and payment methods.
12. Children and Age Restrictions
Some Zegfest events may have age restrictions.
If an event is restricted by age, the event page will state the relevant age requirement. Zegfest may request age verification where necessary.
Zegfest does not knowingly collect personal data from children without appropriate legal basis or required consent.
13. Updates to This Privacy Policy
Zegfest may update this Privacy Policy from time to time.
The updated version will be posted on Zegfest.com with a new “Last updated” date.
14. Contact
For privacy-related questions, contact:
info@zegfest.com
This Privacy Policy explains how Zegfest collects, uses, stores, shares, and protects personal data when you use Zegfest.com, purchase tickets, register for events, attend events, contact us, or subscribe to marketing communications.
Zegfest processes personal data in accordance with applicable data protection laws, including Georgian personal data protection rules where applicable, and GDPR-style transparency principles where relevant.
1. Who We Are
Data Controller / Company: ZEG Stories LLC
Company ID / Registration Number: 405378719
Registered Address: Kostava Str.67, Tbilisi
Email: info@zegfest.com
Website: Zegfest.com
2. Personal Data We Collect
We may collect the following personal data:first name and last name;email address;phone number;country and city;billing details;ticket number;order number;ticket type;payment status;event registration information;event attendance status;QR code or ticket scan status;refund request details;marketing consent status;customer support messages;IP address;browser and device information;website usage data;cookies and analytics data;photos and videos from events, where you appear in general event coverage.
3. How We Use Personal Data
We use personal data to:sell and deliver tickets;process payments;verify ticket validity;manage event entry;provide customer support;send event updates;process refunds and cancellations;prevent fraud and unauthorized access;comply with legal, accounting, and tax obligations;improve our website and services;analyze website and event performance;send marketing communications, where legally permitted;document and promote Zegfest events through photos, videos, and media content.
4. Legal Basis for Processing
Depending on the situation, we process personal data based on:performance of a contract, such as selling and delivering a ticket;consent, such as optional marketing subscription;legal obligation, such as accounting and tax requirements;legitimate interest, such as fraud prevention, event security, service improvement, and customer support.
5. Marketing Communications
We send marketing emails only where we have a lawful basis to do so, such as the user’s consent.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@zegfest.com.
6. Who We Share Data With
We may share personal data with:payment providers;ticketing platforms;email delivery services;website hosting providers;analytics providers;marketing platforms;event access control and security teams;customer support tools;accountants, auditors, legal advisors;public authorities, where legally required.
We do not sell personal data.
7. International Data Transfers
Because Zegfest may operate in multiple countries and use international technology providers, personal data may be processed or stored outside your country.
When required, Zegfest will take reasonable steps to protect personal data during international transfer.
8. Data Retention
We keep personal data only for as long as necessary for the purpose for which it was collected.
For example:ticket and transaction data may be kept after the event for legal, accounting, tax, fraud prevention, and dispute purposes;marketing data may be kept until consent is withdrawn or the user unsubscribes;customer support data may be kept for a reasonable period after the issue is resolved;analytics data may be kept according to the relevant platform settings;accounting records may be kept for the period required by law.
9. Your Rights
Depending on applicable law, you may have the right to:request information about how your data is processed;access your personal data;correct inaccurate data;request deletion of your data;restrict processing;object to processing;withdraw consent;unsubscribe from marketing;file a complaint with a relevant data protection authority.
To exercise your rights, contact us at:
info@zegfest.com
10. Cookies and Analytics
Zegfest.com may use cookies and similar technologies for:website functionality;analytics;performance measurement;marketing optimization;remembering preferences;improving user experience.
Where required, Zegfest will provide a cookie notice or cookie banner.
11. Data Security
Zegfest uses reasonable technical and organizational measures to protect personal data.
However, no internet transmission or electronic storage system is completely secure. Customers should also protect their own email accounts, devices, passwords, and payment methods.
12. Children and Age Restrictions
Some Zegfest events may have age restrictions.
If an event is restricted by age, the event page will state the relevant age requirement. Zegfest may request age verification where necessary.
Zegfest does not knowingly collect personal data from children without appropriate legal basis or required consent.
13. Updates to This Privacy Policy
Zegfest may update this Privacy Policy from time to time.
The updated version will be posted on Zegfest.com with a new “Last updated” date.
14. Contact
For privacy-related questions, contact:
info@zegfest.com